Refunds, handled fairly.

Once a return has been approved and the product received and inspected, SofaScene will process the applicable refund. Refunds are generally issued using the original payment method, unless another method is agreed upon or required by law. Please note: • Refund processing times may vary depending on the payment provider or financial institution. • Any applicable delivery or collection charges will be handled in accordance with the circumstances of the return and applicable consumer protection laws. • Where a refund is approved for a defective or incorrectly supplied product, the refund will include any amounts required by law. • You may be asked to provide proof of purchase and reasonable information to process the refund. We will communicate the expected refund processing time once the return has been approved.

If you wish to cancel an order, please contact SofaScene as soon as possible. Before production or dispatch: orders may be eligible for cancellation, and any applicable refund will be processed in accordance with the order terms and applicable consumer protection laws. After production or dispatch: cancellations may be subject to additional conditions. Any cancellation fees or costs will be communicated to you and applied only where permitted by law. After delivery: cancellation requests are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Contact our Customer Care Team with your full name, order number or proof of purchase, the product concerned, the reason for the request, and photographs where applicable. Our team will review your request and provide instructions on the next steps. Please do not arrange a return or dispose of the product before receiving confirmation from SofaScene.

For purchases made through the SofaScene website, additional consumer rights may apply under South African law, including the Electronic Communications and Transactions Act and the Consumer Protection Act, where applicable. Nothing in our policies limits any rights available to you under applicable South African law. Return eligibility, defective goods, made-to-order products, and collection arrangements are covered in our full Returns & Refunds Policy.